Return Window
HauteGear.au has 10 days return initiation policy after the product is delivered. We only accept returns for products received in broken or non-functioning state.
Initiate a Return
You can initiate a return by sending an email to inquiry@hautegear.au with your order number and proof of purchase.
To be eligible for a return, your item must be unused and in brand new condition. It may be without original package seal for sealed products but product box must be intact.
Please do not send your purchase back to the sender address before initiating a return at our website.
We require proof of purchase and photos as evidence of broken, non-functioning products.
Return Eligibility
Returns are accepted for:
- Defective or damaged products only.
- Returns are not accepted for change of mind purchases.
- Exchange is not accepted.
Return Method
Only mail return is accepted as we are an online only shop.
We prefer returns through Australia Post.
Return Cost
Free of charge return for faulty or damaged items. We will re-imburse your shipping cost incurred for return of the product (payment proof required).
Where to Return the item
We will notify you of the return address once we have processed your return request.
Change Of Mind Returns
Unfortunately, we do not accept change of mind returns. If you have any questions about a product before you make a purchase, please send us an email at inquiry@hautegear.au
Refunds
Once your return is received and item verified to be faulty or broken, we will issue a refund of the original product price and shipping costs to the same payment method that was used to purchase the item.
The money will be refunded within 30 days of receipt of item.
Contact us at inquiry@hautegear.au or use this contact form for questions related to refunds and returns.
Refunds for Cancelled Orders
We will cancel the order free of charge and will issue a full refund if the product has not left suppliers warehouse.
We can not cancel the order once the product has been dispatched. You will need to initiate a return request in that case.